Refund policy

We are very proud at John Cullen Gardens Ltd of the high quality of the plants we sell, but occasionally products are damaged in transit. If there is an issue with your delivery, please contact us straight away to discuss a return or exchange via email on design@johncullengardens.com or by text message, providing photographs if possible. Alternatively, telephone us on 07931 634933 to discuss. 

 

If an item has been damaged in transit, we will cover the cost of postage for a replacement. If, however, you have changed your mind about your purchase, you will cover the cost of returning the item to us.